We hope you are happy with your new purchase and that it will help you enjoy your great adventures. If for any reason your purchase isn't what you're after, then don't hesitate to contact us at sales@bisoncreek.co.uk to inform us of the return.
Please take a moment to read through our Returns Policy.
 

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Returning unwanted items

You can return unwanted items purchased from us via Royal Mail or a courier. Please see 'How to return items to us' below to find out more about how to return the items back to us. We will happily issue a full refund or an exchange if notified (please email us) within 14 days of delivery, providing you have proof of purchase, so please remember to hang on to your delivery note! It is important that any unwanted product, unless faulty, is returned in a resalable (as new) condition. Please bear in mind that we can't offer a full refund or an exchange on items that have been used etc. Once a refund has been agreed upon, we will reimburse you (by the method used to pay for the original transaction). Return carriage will not be covered. We aim to refund you within 14 days of us receiving your return.

• Items only returnable only if faulty We can't offer refunds or exchanges, unless faulty or not as described, on the following products:

•  Perishable goods such as food; and products, such as gas cylinders and cartridges, safety headwear, safety climbing equipment, swimwear and underwear, sealed for health or hygiene purposes, once these have been unsealed after you receive them

This does not affect your statutory rights.

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-Returns over 14 days and opened products: If the item has been opened (seal broken), and you wish to return the item (please contact us by referring to returns above) and follow the guidance below:

-Opened boxes: this product would not be sold as new–as such a deduction would be made from the refund amount (between 25-40% of the original value). If the item is damaged, we reserve the right to reject the return (we would discuss with you, should this occur).

-Over 14 days, we would review this on a case by case basis, we would encourage customers to check the products meet their requirements at the point of order and receipt, if in doubt, please call us and we are happy to help.

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• How to return your items to Bison Creek, via Royal Mail or courier. Please be aware that some products can be quite heavy and require specialist couriers, this can be quite expensive, some drop off services (local collection points) are cheaper but please ensure the return is fully insured and packaged well for a safe return. We do not cover the cost of the return.

 

Via Royal Mail or Courier Enclose the delivery note with the product ticking the reason for return and package up securely as Bison Creek cannot be held responsible for any damage during posting. Please post to: Bison Creek, 27,

Silverlea Road,

Lostock Gralam,

Northwich

CW9 7FE

We recommend that you use a trackable service and obtain proof of postage as we cannot be held responsible for products until we have received them.